Collection and Purpose of collection of your personal information
GenieGrips Pty Ltd collects personal and sensitive information during the course of its everyday activities, and will only collect such personal information if it is necessary for one of our functions or activities. Privacy law requires us to collect personal information about you, only from you, if it is reasonable and practical to do so. Some examples of the types of information which we may collect about our stakeholders include:
- telephone numbers;
- email addresses;
- dates of birth;
- transaction history; and
- if you are a candidate for employment, we may collect your resume, other information as set in our application or during our recruitment process. This data may include information relating to your employment history, working eligibility rights, and your referee details.
How we collect your personal information
Some examples of how personal information can be collected:
- Register your details on our website;
- When you complete purchase orders , requests or applications for our products or services (by phone, in person or electronically);
- When you communicate with us directly via our customer service centre, or directly via our co-workers within our stores in relation to our products and services (in person, by email, telephone, direct mail or any other means);
- When you conduct certain types of transactions such as refunds;
- When you enter, and when you interact with us during promotions, competitions, special events;
- Subscribe to any of our membership programs;
- Participate in surveys and other types of research; or
- If you are a candidate for employment, when you complete forms in relation to the recruitment and selection process for the purpose of assessment. We may also collect information about you from your nominated referees where you have authorised us to do so.
Purpose of collection of your personal information
Personal and sensitive information is collected from stakeholders and those authorised by stakeholders to provide their personal information, such as spouses. GenieGrips Pty Ltd collects this information to sell and promote our goods and services to you and to improve on the range of our offerings, and also with employment opportunities. GenieGrips Pty Ltd also collects personal information to comply with the Corporations Act 2001. When we may need to provide your personal information to a third party
When we may need to provide your personal information to a third party
So that we can provide a wide range of products and services to you, third party service providers offering services are engaged through GenieGrips. If you have requested the product or service, GenieGrips Pty Ltd will provide the service provider with the relevant information that is necessary for them to perform/ fulfil the function requested.
The third parties with whom we conduct business are only authorised to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy laws and privacy guidelines that we provide and to take reasonable measures to ensure your personal information is secure.
Information given by you to other parties
So that we can provide a wide range of products and services to you, third parties offering services may operate in our stores from time to time. If you provide personal information to a third party other than GenieGrips Pty Ltd, please contact that third party directly in relation to the handling of your personal information.
Other information we may collect
For statistical purposes we collect anonymous information on website activity. We use this data to evaluate our website performance and to improve the content we display to you. To evaluate the effectiveness of our website, we may use third parties to collect statistical data. No personal information is collected on these occasions.
Some examples of other information we may collect include device identification information when you use a computer, mobile phone, smartphone, tablet, or other device to access our WIFI service. This information may include session cookies, your device IMEI number, IP address or MAC address.
Third party web sites
Links to third party websites are provided solely as a convenience to you. If you use these links, you will leave the GenieGrips site. GenieGrips is not responsible for any of these sites, their content or their usage of your personal information.
If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
Disclosure of information
Information that we collect automatically
By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Notice.
We may send you direct marketing communications and information about products and services offered by us via email, SMS, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, updating your profile online or by contacting the privacy officer (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. We do not provide your personal information to any other organisations for the purposes of direct marketing.
GenieGrips respects the right of stakeholders to deal with the company without identifying themselves and understands that you have no obligation to provide any information requested by us.
If you choose to withhold requested information however, we may not be able to provide you with the goods or services that depend on the collection of that information, particularly if the collection of that information is required by law.
Storage of information and transborder data flows
Personal and sensitive information provided by stakeholders or others may be stored in both a hard copy format and a soft copy format. Hard copy files are kept in a locked cabinet at GenieGrips Pty Ltd’s business premises. These hard copy files can only be accessed by authorised staff. Soft copy files are kept on GenieGrips Pty Ltd’s IT system. This IT system is protected by passwords and likewise is only accessible by authorised staff. GenieGrips Pty Ltd has a policy to destroy or de-identify personal information that it has collected that is no longer needed. Personal information may be accessed in connection with the management and maintenance of the GenieGrips IT systems by GenieGrips IT system managers, who are based in Australia. It is our policy that all of our overseas sharing of personal information is to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination. GenieGrips Pty Ltd takes reasonable measures to ensure your personal information is secure and protected from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Access, correction and sensitive information
Stakeholders have a right to access all the personal and sensitive information that GenieGrips Pty Ltd collects and holds about them. This general right of access, may be restricted by the exceptions outlined in the Australian Privacy Principles. GenieGrips Pty Ltd’s Privacy Officer (see contact details below) should be contacted if stakeholders wish to access their information. GenieGrips Pty Ltd will have to verify the identity of stakeholders before meeting their request. Subject to the exceptions referred to above, access will generally be granted within 14 days of a written request being received by the Privacy Officer. This information will be provided free of cost. If stakeholders become aware of any errors or omissions in respect of their personal or sensitive information once access has been granted, they should contact the Privacy Officer so that it can be corrected.
If you feel your privacy has been breached, please contact us using the contact details below setting out the circumstances and reasons for your complaint. If you are not satisfied with GenieGrips Pty Ltd’s response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Changes to this statement
Contacting GenieGrips Pty Ltd
Name: Louise Inglese
For information about privacy law, privacy principles, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au, email email@example.com or call on 1300 363 992.
This policy was last updated 31st October 2015.