GenieGrips® Frequently Asked Questions
Where is your head office?
Our head office is located at 5 Kimberly Road, Dandenong South VIC 3175.
What is the cost of your products?
As we stock over 20 sizes of GenieGrip® Mats we ask that you please use our How to Measure template to confirm the size your forktynes to ensure we are quoting you the correct size. We also ask that you provide some information about your workplace and the issues that you are having so we can recommend the correct GenieGrips® product.
Please contact us with your correct measurements and company insight for a quote.
What sizes do GenieGrips® Mats and Caps come in?
- 1070 mm
- 1150 mm
- 1220 mm
- 1300 mm
- 1370 mm
- 1450 mm
- 1520 mm
- 1605 mm
- 1680 mm
- 1830 mm
- 100 mm
- 125 mm
- 150 mm
For sizes not mentioned above, please do not hesitate to contact us for your customised order.
Can GenieGrips® operate in high and low temperature environments?
GenieGrips® are ideal for operating in extreme outdoor environments and in refrigerated and frozen environments. GenieGrips® Caps and Mats maintain product integrity in temperatures ranging from -40oC degrees to +110 oC.
Do you provide Demonstrations?
We would be happy to organise a team demonstration, please contact us to arrange a time (*location permitting).
Do you offer free trial pairs?
No, unfortunately we are unable to offer customers free trials. Alternatively please contact us for a demonstration (*location permitting).
Can we leave them on all the time?
Yes, GenieGrips® can be left on all the time. Alternatively they can be conveniently stored behind the driver seat in the forklift.
What is the warranty on your products?
GenieGrips® offer a 12 month warranty on the product range.
Can we change the type of rubber or steel used?
Yes, we are able to change the rubber or steel type to suit your needs. We can manufacture the GenieGrips® products with UV Resistant Rubber for extreme outdoor use, with Heat Resistant Rubber for high temperature environment or alternatively Fire Retardant Rubber (FARS). We cannot guarantee the rubber will be yellow if customised. All Steel components can be substituted with Stainless Steel for anti-static applications. Please contact us for more information.
Are GenieGrips® Food grade certified?
Yes, GenieGrips® can be customised to meet Food Grade certifications. The hinges and hooks can be made from stainless steel and the rubber made from Food Grade Rubber. Please contact us for more information.
Who uses them?
Anyone with a forklift can use the GenieGrips® products.
What is the cost of delivery?
Freight costs are quoted for each individual order from our Australian factory. We use a variety of national and international shipping companies. Please note freight costs do not include duties and taxes to international customers. Please contact us or see online ordering information for shipping quotes and delivery times.
Can we collect?
Yes, you can collect directly from our factory. Please contact us or select “pick up” in the online ordering section.
What are the lead times for your products?
Australian orders in Standard Sized items are available in 5 -10 working days.
International orders in Standard Sized items are available in 10 -15 working days.
Are we able to select express delivery?
For urgent orders of GenieGrip® Mats or Cap please contact your local customer service.
What is the durability of your products?
The GenieGrip® Mats and Caps come with a 12 month warranty and if used correctly will maintain their integrity for much longer than that.
Do you have distributors?
No, we currently distribute factory direct from Melbourne, Australia.
Do you have an Australian standard for your product?
Unfortunately there is no Australian standard that suit our innovative product. We have however had the GenieGrips® Mats verified to AS 2359.15 and all products are manufactured under ISO 9001 quality system.
How thick/wide does the GenieGrip® Mats/Caps make the tyne?
Please refer to our Tolerance Table as measurements differ with each width.
We have multiple sites that need GenieGrips® Products?
When you need multiple pairs of GenieGrips® product, please contact your local customer service to discuss your needs further as we have options for bulk purchases.
GenieGrips® Loading Mirror FAQ
Will GenieGrips® Loading Mirrors fit my forklift?
GenieGrips® Loading Mirrors are suitable for 1 to 12 ton forklifts, and in some cases, larger models.
Are GenieGrips® Loading Mirrors easy to attach to the mast of my forklift?
Yes very easy, it takes a couple of minutes per side as per the installation instructions.
Are GenieGrips® Loading Mirrors easy to adjust?
Yes, with a variety of settings, GenieGrips® Loading Mirror can extend from 21.5 centimetres to 52 centimetres.
Can I move or adjust GenieGrip®s Loading Mirror brackets once in position?
Once the metal bracket is attached with double sided tape, it may be damaged if forcibly removed. Replacement tape is available at a small cost.
I have an obstruction on my mast, which may make it difficult to attach the bracket at the right height.
The ideal height from ground level to the centre of the mounting bracket is 120 centimetres, but it can be 25 centimetres higher or 20 centimetres lower, to avoid mast obstructions. Contact our support team for assistance / advice. Email firstname.lastname@example.org
Once installed, does GenieGrips® Loading Mirrors work for drivers of all heights?
Yes. The field of view offered accommodates drivers of all heights.
I work in cool rooms and/or cold conditions. Will this affect GenieGrips® Loading Mirrors’ performance.
In these situations, we recommend that you purchase some anti-fog wipes or spray to avoid mirror condensation build up. Contact our support team for assistance / advice. Email email@example.com
Is it complicated to set the four clutches, which are attached to the two mirrors?
Each clutch has an adjustable winged knob and easily identifiable reference markings, so they are very easy to set at the required viewing angle.
What happens if I hit something with the mirror?
We strongly recommend that drivers exercise due care when operating forklifts, to avoid impact with either pedestrians or objects. In the event that contact occurs, the patented clutch system allows the mirror to fold forward or backwards, depending on the direction of the impact.
If the external (parabolic) mirror gets hit or accidently moved, do I have to reset the clutches?
No, the clutches have a memory which is set on installation and so the mirrors will always return to that position.
Can I order spare parts online, such as mirrors/lenses?
What should I clean the lens with?
We recommend windex, methylated spirits or soapy water and a soft rag.